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FAQs

Which payment options do you offer?

The Domestic Botanist accepts the following forms of payment:
  • Ideal
  • Paypal
  • Mastercard
  • Visa
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bancontact

How can I contact you? 

You can reach us via the following methods and we'll try to get back to you as soon as possible :)

  • Email: store@thedomesticbotanist.com
  • Instagram
  • Post: The Domestic Botanist, Concordiastraat 67A, 3551 EM Utrecht. 
  • We do not have a company phone. 

I received a damaged item. What can I do? 

We are very sorry if your product arrived damaged. Please contact info@thedomesticbotanist.com immediately and follow the steps below:

1. Shortly describe the problem: when, where, why.
2. Please take a few pictures that show the problem from more than one angle.
3. We will get back to you as soon as possible.