Shipping & Returns

COVID-19: Impact on shipping

Our current shipping updates:

The Netherlands: Shipping and delivery times for most shipments appear to be unaffected currently.

Other countries: Although many packages are still arriving on a normal delivery timetable, there is potential that international packages may be delayed in transit.

Please note that as the COVID-19 situation develops, international delivery speed and availability is variable and subject to change quickly. As part of COVID-19 prevention measures, some countries have limited available shipping options or have halted inbound shipping altogether.

Brexit:

please note that we are currently unable to ship to the UK because of the new Brexit regulations. We will try to solve this as soon as possible.

1. Shipping and Handling

Orders are shipped on Monday - Friday (except for holidays). Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).

1.1 Shipping Rates

We try to keep shipping costs as low as possible, that's why we divide them up into different shipping zones.

Zone	Shipping Time	Cost
The Netherlands	1-2 business days	€4,50 to DHL Servicepoint €6 delivery at your door Free NL shipping on orders over 75 euro!
Europe - zone 1	4-7 business days	€10 (free on orders over 150 euro)
Europe - zone 2	5-10 business days	€12 (free on orders over 150 euro)
Europe - zone 3	6-12 business days	€16
Rest of the World	8-15 business days	€30

Europe - zone 1

Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden.

Europe - zone 2

Finland, Ireland, Poland, Portugal.

Europe - zone 3

Aland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Greece, Holy See (Vatican City State), Hungary, Kosovo, Latvia, Liechtenstein, Lithuania, Republic of Macedonia, Malta, Republic of Moldova, Monaco, Montenegro, Norway, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Switzerland and Turkey.

Rest of the World

This includes any countries and regions not mentioned in the other shipping zones. Please note that we are currently unable to ship to the UK due to the new Brexit regulations. We will try to solve this as soon as possible.

Import Duties and Taxes

Please note: Import duties and taxes might apply on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

1.2 In-Store Pickup

We offer In-Store Pickup as an option for our local customers. Simply select In-Store Pickup at Checkout and we will send you an email when it’s ready. Bring a copy of your order and an ID to the store to pick up your order. Orders will be held for 7 days (unless agreed otherwise).

1.3 Packaging

Please note we re-use packaging as much as we can to save our precious natural resources. At the same time we are aware of the value of the unboxing experience, so we try to wrap your order as lovely as possible.

2. Returns

Please contact The Domestic Botanist before returning any items.

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.

Shipments do not include a return label and the return costs are the responsibility of the customer. Your purchase may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Mail to the address below:

The Domestic Botanist
Concordiastraat 67a
3551 EM Utrecht
The Netherlands

We will complete your return once the parcel has arrived at the address above. The estimated turn around time is 14 days from the day that we receive the returned goods.

2.1 Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. The Domestic Botanist is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

2.2 Unclaimed Packages

For packages that are not cashed at your post office within 14 days, The Domestic Botanist reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

3. Anything wrong? Please let us know.

We work with independent designers who work hard to ensure the highest quality. However sometimes a mistake slips in. If you experience any issues with your item, please let us know and we will do our best to solve this for you.